Application Support Analyst

Fixed-term, Full-time · Northbank House, Dublin

57,224 - 63,000 € per year

Role Overview

Position: Application Analyst Support
Reporting to: Manager – Application Support
Location: NBH, Dublin 1 (Hybrid)
Contract type: fixed term contract until 31st December 2026
Salary: €45,830 - €63,000 (DOE)

The Applications Support Analyst is responsible for the stability, availability and controlled operation of Clúid’s business critical applications, including Dynamics 365, Business Central, Dataverse, vendor extensions (IPC/TLL), and Azure-based integrations.

The role provides L2/L3 application support, delivers a range of application administration activities, supports incident/problem/change/release processes, and contributes to the development and delivery of a governed, Continuous Improvement (CI) / small enhancements pipeline within the Applications Support Team.

Key Responsibilities

Operational Service Support

Monitor daily health, availability and performance of Dynamics/Dataverse and integrated applications.
Perform triage, classification and technical diagnosis (L2/L3) across the AST ticket queue.
Maintain runbooks, SOPs, knowledge base articles, and known error records.
Support operational reporting, capacity/performance analysis and SLA tracking.

Incident & Major Incident and Problem Management

Conduct L2/L3 diagnostics across Dynamics, Dataverse, IPC/TLL components, Azure Functions, Logic Apps and queues.
Support Major Incident coordination, providing technical input and executing recovery steps.
Provide RCA inputs within 3 business days and final RCA contributions within 7 days.
Identify recurring issues and escalate as Problem Records.
Maintain high quality problem records and ensure follow through to closure.

Change & Release Governance

Ensure all changes meet Safe Change and AST governance requirements, including correct classification, regression assessment, and documentation.
Validate solution layering, environment alignment, and absence of cross environment links.
Support PREPROD dress rehearsals and verify release readiness (evidence, rollback, release notes).
Assist with Microsoft Wave releases and vendor hotfix planning and execution.

Monitoring, Alerting & Operational Readiness

Operate monitoring tools for Dynamics/Dataverse, Azure Logic Apps, Functions, queues and IPC/TLL components.
Investigate failures, degraded performance, abnormal patterns or queue backlogs.
Support operational readiness checks for releases, environment refreshes and integrations.
Maintain and improve monitoring playbooks and alert rules.

Other considerations

Access & Security Governance
Business & Vendor Engagement
Application Administration
User & Access Administration
Configuration & Reference Data
Environment Administration
System Jobs & Background Processing
Vendor Application Administration (IPC/TLL)
Data Quality & Housekeeping
Continuous Improvement (CI) & Small Enhancements / Amendments
Governance Compliance
Engagement & Analysis
Performance Measures

Corporate Responsibilities 

Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities 
Adhere to all Clúid policies and procedures at all times 
To exercise discretion at all times 
Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements

Person Specification

Excellent communication and stakeholder engagement skills.
Strong organisational and analytical skills

Experience/Qualifications

2-5 years experience in a similar role.
Hands-on experience supporting Dynamics 365 / Dataverse.
Understanding of solution layering, promotion and ALM principles.
Experience withAzure Functions, Logic Apps,queuesand monitoring tools.
Strong diagnostic capability with a systematic troubleshooting approach.
Good understanding of ITIL Incident/Problem/Change processes.
Excellent communication and stakeholder engagement skills.
Experience with IPC/TLL vendor applications.
Exposure to CI/smallchangedelivery in controlled environments.
Familiarity with PREPROD rehearsals, releasecyclesand operational readiness checks.
Experience with telemetry, monitoringdashboardsand alert tuning.

Apply for this job

About us

Clúid is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.

Why Choose Clúid?
At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:

Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace. 
Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options.
Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
Employee Benefits: 25 days annual leave +3 additional days over Christmas and Good Friday, 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave.
Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Gold Award from Investors for Diversity.

Apply for this job

We are looking forward to hearing from you!

At Clúid, you're more than just an employee; you're part of a mission to create lasting social change. If you're ready to contribute to our vision of thriving communities, apply today, and let's make a difference together.