- Position: Operations Manager
- Reporting to: Head of Clúid Works
- Location: Dublin 1 (Hybrid)
- Contract type: Permanent
- Salary: €57,224 – €78,684
Operations Manager
Northbank House, Dublin
Full-time
Permanent employee
57,224 - 78,684 € per year
Role Overview
Key Responsibilities
Service Development & Delivery
Contract & Supplier Management
People Management
Health & Safety
General
Corporate Responsibilities
- Manage daily operations of the field-based repairs team, ensuring productivity, cost control, and performance.
- Ensure quality, efficiency, and effectiveness of service delivery.
- Assess Operative and Contractor performance using effective metrics.
- Drive continuous improvement using performance reviews and data insights.
- Ensure compliance with Property Services policies.
- Work with Planning and Housing Services to manage repair trends and tenant issues.
Contract & Supplier Management
- Develop, procure, and manage networks of contractors and specialists.
- Lead the full contract management cycle including mobilisation, KPI/SLA management, auditing, and de-mobilisation.
- Conduct structured supplier review meetings and enforce performance standards.
- Work closely with Procurement on tendering and governance compliance.
- Ensure adherence to public sector procurement rules and internal controls.
- Monitor contractor invoicing, variations, and commercial claims.
- Build collaborative supplier relationships while maintaining accountability.
People Management
- Lead and develop the Clúid Works field-based team.
- Line manage Field Supervisors and support staff training and development.
- Promote a customer-centric, value-driven culture.
- Manage performance, induction, and probation.
- Prepare team development plans.
- Support continuous improvement and new service development.
- Assist staff through organisational change.
- Contribute to policy, strategy, and business proposal development.
Health & Safety
- Collaborate with H&S Manager to maintain safe systems of work.
- Deliver H&S training.
- Ensure compliance with RECI, RGII, OFTEC.
- Support fleet and driver safety.
General
- Undertake role-appropriate training.
- Maintain ongoing professional development.
- Support out-of-hours emergency repairs when required.
- Perform additional duties as appropriate.
Corporate Responsibilities
- Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
- Adhere to all Clúid policies and procedures at all times
- To exercise discretion at all times
- Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements
Person Specification
- Strong understanding of repairs and maintenance.
- Strong reporting and analytical skills.
- Strong building pathology knowledge.
- Negotiation and persuasion skills.
- strong IT skills.
Experience/Qualifications
- 3rd level qualification in property/construction or trade.
- 5+ years' experience in a relevant field.
- Experience managing property/construction and or repairs teams.
- Customer-focused environment experience.
- Contract management and supplier governance.
- Budget management and cost control experience.
- Experience within regulated procurement environments.
- Value-for-money achievement.
- Knowledge of building regulations.
About us
Clúid is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.
Why Choose Clúid?
At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:
Why Choose Clúid?
At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:
- Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.
- Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options.
- Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
- Employee Benefits: 25 days annual leave +3 additional days over Christmas and Good Friday, 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave.
- Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Gold Award from Investors for Diversity.