Administration Officer (Cluid Works & Resource Planning)

At Clúid Housing, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:  

• Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace. 
• Flexible Working Arrangements: We support work-life balance with flexible working options. 
• Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities. 
• Employee Benefits:Enjoy 25 days of holiday +3 additional days over Christmas and Good Friday, VHI, 10% Pension, Paid Maternity Leave, Paid Paternity Leave, Employee Assistance Programme, etc.
• Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Silver Award from Investors for Diversity. 

Clúid Housing is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.

• Position: Clúid Works & Resource Planning Administration Officer 
• Reporting to: Cluid Works Planning Manager 
• Location: Dublin 
• Contract: Fixed Term to year end 2026 
• Salary: €35,000 - €40,000 DOE

 
The Operations Department: 
The Operations Department is dedicated to delivering essential services to our residents, including allocations, rent calculation and collection, and tenancy management. Additionally, we provide estate services and support community development activities to promote well-kept, friendly neighbourhoods. 
 
 
Clúid Works & Resource Planning Administration Officer 
The Clúid Works & Resource Planning Administration Officer will provide administrative and operational support to the Resource Planning Team and wider Clúid Works function. The primary focus of the role is to undertake routine administrative, process and system-based activities that support the efficient delivery of responsive repairs and maintenance services.
 
By taking ownership of administrative and coordination tasks, the postholder will enable Resource Planners to focus on their core responsibilities of planning, prioritising and allocating responsive repairs to Clúid Works operatives and contractors. 

The role will also provide flexible support to the Head of Cluid Works, Operations Manager and wider management team, assisting with reporting, compliance monitoring, performance administration, contractor management processes and continuous improvement initiatives. The postholder will work collaboratively across teams to help ensure an efficient, resident-focused service is delivere

Resource Planning Support 

• Provide administrative support to the Resource Planning Team.
• Process new repair requests and maintain repair records within Clúid's management systems.
• Support the scheduling process through preparation of work lists, appointment administration and contractor documentation.
• Monitor repair orders throughout their lifecycle and undertake routine follow-up actions where required.
• Support the closure of completed repairs by validating information, obtaining supporting documentation and updating systems.
• Assist with managing outstanding repair orders and reducing administrative backlogs.
• Liaise with residents, operatives and contractors regarding appointments, access arrangements and repair updates.
• Monitor team inboxes and ensure requests are directed and responded to within agreed timescales.
• Prepare and distribute operational communications and reports.

Operational Support 

• Provide administrative support to the Operations Manager and Head of Clúid Works as required.
• Produce routine management information, performance reports and exception reports.
• Support the monitoring and administration of contractor performance information.
• Assist with invoice processing, purchase orders and reconciliation activities.
• Support audits, compliance checks and document management activities.
• Maintain accurate records, trackers and operational databases.
• Coordinate meetings, prepare agendas, take minutes and track actions.
• Assist with mobilisation of new contractors, system updates and process changes.

Service Performance & Continuous Improvement 

• Support data validation and quality assurance activities to improve the accuracy of operational reporting.
• Identify opportunities to streamline administrative processes and improve efficiency.
• Assist with the production of KPI performance information and management dashboards.
• Support projects and improvement initiatives across Clúid Works as required.
• Contribute to achieving Clúid Works performance targets and service objectives.

Resident & Stakeholder Engagement 

• Act as a professional point of contact for residents, contractors and internal stakeholders.
• Respond to routine enquiries and ensure issues are directed to the appropriate team member.
• Support complaint investigations through information gathering and record management.
• Maintain a strong focus on service quality and resident experience in all aspects of work.

 
Corporate Responsibilities  

• Align activities with Clúid’s values and mission.
• Adhere to company policies and procedures.
• Maintain discretion and confidentiality.
• Promote health, safety, and wellbeing in all tasks.

At Clúid Housing, you're more than just an employee; you are part of a mission to create lasting social change. If you're ready to contribute to our vision of thriving communities, apply now, and let's make a difference together.